Key Takeaways
- It’s best to attempt to use the Fb Assist Heart for varied points, because it covers virtually each query.
- However you may also attempt messaging a Fb rep utilizing Direct Contact varieties for particular issues.
- Enterprise accounts can use the Commerce Supervisor web page to e mail or chat for help.
For all its ups and downs, controversies and successes, Fb is among the most-visited web sites on the earth. And but, contacting its buyer assist is shockingly tough. Fb does not have a name heart, so you possibly can’t simply ring up Mark Zuckerberg should you need assistance along with your account.
My workforce of tech-heads and I’ve been serving to people navigate Fb for years. For many who’ve had their account hacked, now we have a walkthrough to get it back. We have additionally clarified utilizing (and disabling) Facebook’s new link-history feature, one amongst lots of our helpful articles about Facebook. Thus, we’re well-equipped for deciphering the Fb-customer-support riddle. With the assistance of my Pocket-lint colleagues, I’ve simplified the steps into the three greatest methods to get the assist you want.
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1 Message a Fb rep
By way of a Direct Contact kind
Until you will have a private “in” with somebody on Fb’s assist employees, getting a reply through e mail is nearly inconceivable. However many frequent points have corresponding Contact Varieties, which may be discovered within the Fb Assist Heart. To assist prevent time, I’ve listed direct hyperlinks to all of the accessible Contact Varieties. In case your particular concern seems beneath, be happy to click on the hyperlink and submit your concern. Responses are despatched to the e-mail tackle with which your Fb account is related.
Not all contact varieties will allow you to sort out a message, as an alternative offering an inventory of choices that you may verify.
Points with entry and accounts contact varieties:
Funds, merchandise, and property rights contact varieties:
Report points and violations contact varieties:
To report abusive content material, profiles, posts, or messages of different customers, you possibly can faucet/click on the three dots (or downward arrow) within the nook of the put up and select “Report” or “Discover assist.”
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By way of e mail and chat
This contact technique is simply accessible to enterprise accounts with Checkout Providers, so every other sort of account will not have entry. For those who do have such an account, you could find assist in your Commerce Supervisor web page through this link.
In your Commerce Supervisor web page:
- Click on in your account.
- Search for the “Schooling” dropdown and click on “Contact Assist.”
- Browse the classes for the one which matches your concern.
- Write a message describing your concern within the textual content field.
- Choose Electronic mail or Chat, and ship your message.
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The following pointers might show you how to take Messenger to the subsequent degree.
(Which do not at all times work)
1. Attempt reaching out to Fb on Twitter (now referred to as X).
For those who’ve tried every thing else and nonetheless cannot get any assist, there’s an opportunity the tech large will see your Tweet. Ship your Tweet to one of many Fb Twitter Handles: @FacebookApp, @Messenger, and @Meta. There is not any promise that they will get again to you, nevertheless it’s price a shot should you want help and have been ignored.
2. Attempt calling or emailing the discontinued Fb assist strains.
Fb used to have cellphone assist, nevertheless it’s since discontinued the service. Nonetheless, it seems that these cellphone numbers are nonetheless owned by Fb, so that you may give them a attempt. The emails are nonetheless in service, but they do not at all times reply in a well timed method.
Listed below are the previous customer support numbers:
- +1 650-308-7300
- +1 650-543-4800
Listed below are the emails:
- assist@fb.com
- press@fb.com
- appeals@fb.com
- abuse@fb.com
- datarequests@fb.com
Be cautious of scams when connecting with discontinued companies like these. Fb’s reps doubtless will not ask you on your password or different personal data.
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FAQ
Q: Does Fb Assist Heart have your reply?
I will get this one out of the best way first, since it is the official assist useful resource from Fb. Though it will not join you to a real-live particular person, the Facebook Help Center covers virtually each query and concern you might have.
This is find out how to use it.
- Navigate to the Fb Assist Heart with this link. You can too copy-paste the URL into your browser: www.facebook.com/help/.
- Use the search bar to seek for the suitable assist article.
- Within the instance beneath, I searched “I can not entry Fb Market.”
- Recommendations will pop up as you sort into the question.
- Use minimal key phrases to clarify your concern as clearly as potential.
- Browse the completely different assist articles to search out the one which addresses your downside.
- If you’re redirected to a contact kind, fill it out with the right data.
You can too attempt the
Meta help center
, although it should doubtless direct you to the identical sources because the Fb Assist Heart.
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